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| Terms and Conditions Order Processing Order may be placed on the Comfortlines web site. All orders will have an email confirmation from ComfortLines with all order details (invoice). Comfortlines will also send fabric swatches from the dye lots your shade is made from to confirm the fabric colors. Checking the order content and fabric colors is the responsibility of the ordering party. Work on any order will be beginning once we receive the payment and confirmation. All roman shades, draperies or any other custom products are cut and sewn to fill each of our customers' individual orders on a strict schedule. Once the work for an order has begun it cannot be canceled. The natural hemp and linen fibers are woven and dyed into a wide array of textures. We recommend ordering shades or fabric for the same room at the same time to ensure that they come from the same dye lots. Shipping An additional 4% of the listed retail price is added to the total price for UPS-Ground shipping within the continental U.S. Special shipping options may apply for shades wider than 96 inches. Contact Comfortlines representative for possible charges or special arrangements. Customers requesting shipment outside the continental U.S. will need to contact ComfortLines for the actual charge. Shipping Estimates Most of our products are "made to order". Estimated shipping dates are dependant on availability of materials and are subject to change without notice. Please allow approximately 4 weeks for delivery. You may rush the order for a fee. "Rushes" will be shipped in 7 business days or less from the date we receive the order. Please allow an additional 1-week for shipping time. The "in stock" items will be rushed out to you by UPS-Ground immediately. Claims and Returns You may return purchased items during 30 days after shipping date; we will issue a full refund minus the shipping costs and the transaction fee. Transaction fee is a 3% fee to cover the charges associated with processing your credit card. If you paid by check or money order the transaction fee is not applicable. If you receive a damaged product or not the product that you ordered, we will gladly replace it, with our apologies, with a new product, which will be sent to you at no extra charge. Or if you prefer we will issue you a full refund. If you decide to cancel your order before we ship it you will be issued a full refund minus transaction fee. If you decide to cancel your order after we shipped it, we will subtract the shipping costs and transaction fee from the amount of your refund. Please refuse the package and do not sign for it at the time of delivery. Once the package returns to us we will issue the refund minus the shipping costs and transaction fee. If you decide to exchange your product before we ship the order we will be happy to send you a different product instead, for no extra charge. If you would like to exchange your product after you received it you will be charged for the appropriate shipping charges only. Our roman shades, draperies or any other custom products are made to your specifications. Due to these, items are not being returnable. If you receive a damaged product or not the product that you ordered, please contact our customer service immediately. If we have made a mistake we will correct it with no extra charge. If the problem was caused by a mistake made by the customer, then any replacement costs are the customer's responsibility. However, you must inform us of any and all defects within the first 30 days of receipt of the products. We may send our representative to fix the problem on the place or will provide the arrangements on how to package and where to return the shades. The cut fabrics also are non-returnable and non-refundable. The refund check will be sent by mail within two to five business days from the date your request was approved. If you have any questions, concerns, or suggestions please contact us. Freight Damage If you notice any visible freight damage, please refuse to accept the shipment. The shipping company will return the package to ComfortLines for inspection. Call ComfortLines customer service for help and additional information. Privacy & Security ComfortLines does not sell its customer list or any information about our customers to third parties or companies not affiliated with ComfortLines. Our online ordering is through PayPal. PayPal is a "secured site" payment company with more than 100 million customers. PayPal provides insurance protection against unauthorized transactions for every customer. For more information about PayPal click here . We also accept Personal Checks or Certified Check/Money Orders by mail. |